At Lasko Sale Store, we’re committed to your complete satisfaction with our home comfort products. If you’re not entirely happy with your purchase, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges for most products within 15 days of delivery. To be eligible for a return or exchange:

  • The item must be in its original condition, unused, and in the original packaging
  • All accessories, manuals, and documentation must be included
  • A proof of purchase or order number is required

Important Note: Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged once opened:

  • Furnace Filters (due to hygiene concerns and custom sizing)
  • Fireplace Accessories that show signs of use
  • Any product that has been installed or used

If you receive a damaged or defective item from these categories, please contact us immediately at [email protected].

Return Process

Step 1: Request Authorization

Before returning any item, you must contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.

Step 2: Complete the Return Request Form

Use the template below to submit your return request via email to [email protected]:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Lasko Sale Store Customer Service,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name and Model]
Reason for Return: [Please specify reason – defective, wrong item, changed mind, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name if exchanging]
[ ] Store credit

Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]

I confirm that the item is in its original condition and packaging.

Thank you for your assistance,
[Your Name]

Step 3: Package and Ship Your Return

Once you receive your RMA number:

  • Securely package the item in its original packaging
  • Include all accessories, manuals, and documentation
  • Clearly write the RMA number on the outside of the package
  • Ship to our returns center at:

Lasko Sale Store Returns Center
3920 Swick Hill Street
Charlotte, NC 28202
United States

Step 4: Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Refund Timeline

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days of receipt
  • The refund will be issued to your original payment method
  • Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
  • PayPal: Refunded to your PayPal account

Exchanges

To exchange an item for a different product:

  • Follow the same return process outlined above
  • Clearly indicate in your return request that you want an exchange
  • Specify the product you’d like to exchange for
  • If there’s a price difference, we will process a refund or charge the difference accordingly

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We will arrange for a replacement at no additional cost
  • In some cases, we may require return of the defective item

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: Within 24-48 hours during business days

We appreciate your trust in Lasko Sale Store for your home comfort needs and are committed to ensuring your complete satisfaction with our products and services.