Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipment FREE (Orders over $50) EMS

Shipping Areas: We ship worldwide, excluding some Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges Policy

At Lasko Sale Store, we’re dedicated to your complete satisfaction with our home comfort products. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges for most products within 15 days of delivery. To be eligible for a return or exchange:

  • The item must be in its original condition, unused, and in the original packaging
  • All accessories, manuals, and documentation must be included
  • A proof of purchase or order number is required

⚠️ Important: Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged once opened:

  • Furnace Filters (due to hygiene concerns and custom sizing)
  • Fireplace Accessories that show signs of use
  • Any product that has been installed or used

If you receive a damaged or defective item from these categories, please contact us immediately at [email protected].

Return Process – Step by Step

1
Request Authorization

Before returning any item, you must contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.

2
Complete the Return Request Form

Submit your return request via email to [email protected] using the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Lasko Sale Store Customer Service,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name and Model]
Reason for Return: [Please specify reason – defective, wrong item, changed mind, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name if exchanging]
[ ] Store credit

Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]

I confirm that the item is in its original condition and packaging.

Thank you for your assistance,
[Your Name]

3
Package and Ship Your Return

Once you receive your RMA number:

  • Securely package the item in its original packaging
  • Include all accessories, manuals, and documentation
  • Clearly write the RMA number on the outside of the package
  • Ship to our returns center at:

Lasko Sale Store Returns Center
3920 Swick Hill Street
Charlotte, NC 28202
United States

4
Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Refund Timeline

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days of receipt
  • The refund will be issued to your original payment method
  • Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
  • PayPal: Refunded to your PayPal account

Exchanges

To exchange an item for a different product:

  • Follow the same return process outlined above
  • Clearly indicate in your return request that you want an exchange
  • Specify the product you’d like to exchange for
  • If there’s a price difference, we will process a refund or charge the difference accordingly

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We will arrange for a replacement at no additional cost
  • In some cases, we may require return of the defective item

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 24-48 hours during business days

We appreciate your trust in Lasko Sale Store for your home comfort needs and are committed to ensuring your complete satisfaction with our products and services.